Cancellation policies may vary depending on the property you book.
1. Property-Specific Policies
Each property may have its own cancellation terms. These will be clearly communicated at the time of booking.
2. General Guidelines
- Full refunds may be available if cancellation is made within the allowed window
- Partial refunds may apply depending on timing
- No refunds may be issued for last-minute cancellations or no-shows
3. Refund Processing
Approved refunds will typically be processed within 7–10 business days.
4. No-Show Policy
Failure to check in without prior notice may result in no refund.
5. Service Fees (Future Clause)
StayForSure may introduce service or platform fees in the future. Any such fees will be clearly communicated.
6. Exceptional Cases
In rare cases (natural disasters, emergencies), refunds may be reviewed on a case-by-case basis.
Disclaimer
StayForSure curates and presents properties listed by independent hosts.
While we strive to ensure accuracy:
- Property images and descriptions are provided by hosts and may vary slightly in reality
- Amenities and services are subject to availability
- External factors such as weather, location conditions, or local disruptions are beyond our control
StayForSure is not liable for discrepancies, disruptions, or issues arising during your stay.
Users are encouraged to review property details carefully before booking.
Host Terms
These terms apply to all property owners and hosts listing on StayForSure.
1. Listing Accuracy
Hosts must provide accurate and complete information, including photos, pricing, and amenities.
2. Property Standards
All properties must meet StayForSure’s expectations of:
- Cleanliness
- Safety
- Maintenance
- Honest representation
3. Booking Responsibility
Hosts are responsible for honouring confirmed bookings and providing the agreed experience.
4. Cancellations by Host
Frequent or last-minute cancellations may result in removal from the platform.
5. Guest Experience
Hosts are expected to maintain a high standard of hospitality and responsiveness.
6. Commission (Future Clause)
StayForSure may introduce a commission or fee structure as the platform grows. Hosts will be informed in advance.
7. Right to Remove Listings
StayForSure reserves the right to remove listings that do not meet quality or service standards.